Smarter Maintenance Starts Here

The Expansion Group partners with CloudCover to deliver intelligent, flexible TPM solutions.

Comprehensive Maintenance Solutions

Server, Storage, Networking, Desktop & Laptop Maintenance

Coverage for most OEMs

24 x 7 x 4 Global Support

Select or Customize Your Service Offering:

Parts:
Includes Parts Only and will be delivered on-site within the defined category window.

Field Engineering:
Includes Field Engineering and a technician will arrive on-site within the defined category window.

Remote Support:
Includes Remote Support and an IT expert will be available to support on-site personnel within the defined category window.

Why Third Party Maintenance Is the Smarter Choice

Save over 40% on maintenance costs annually

Flexible contracts that combine multiple OEMs

Avoid OEM price hikes post-warranty

Ideal for clients looking to save money and gain a higher quality of service

Extend the life of your hardware (5–7 years typical lifespan)

Service Level Agreements (SLAs)

CloudCover Meets and Exceeds All Industry Standard SLAs

24 x 7 x 4
On-site / available within 4 hours of ticket being triaged. Ticket will be acknowledged and information requested within 30 minutes.

8 x 5 x Next Business Day
On-site by 5PM (local time) next business day (NBD).
Business day is considered 8AM - 5PM at the location of service. If submission is entered after 5PM and before 8AM the following day, NBD will be considered the second business day.
Ticket will be acknowledged within 1 hour.